The Silent Cost of Too Many Alerts
For many IT teams and MSPs, every phishing click, malware detection, or suspicious login triggers an alert — and each one leads to a new support ticket.
Over time, that adds up to lost time, team burnout, and delayed resolution for critical issues.
That’s where Bitdefender’s Secure packages come in. By combining intelligent detection, response automation, and managed support, they significantly cut the volume of tickets your team has to handle manually.
1. Fewer False Positives with Behavioural Detection
Traditional antivirus tools often trigger alerts for harmless activity, which wastes time and undermines trust in the system.
Bitdefender Secure (EDR) reduces this noise by analysing real behaviour, not just signatures. This means:
- More relevant alerts
- Fewer unnecessary tickets
- Better focus for your team
2. Auto-Response and Isolation with MDR
With Secure Plus, Bitdefender’s MDR team actively monitors, isolates, and resolves threats 24/7. That means:
- Threats are dealt with before your team even knows
- No need to create tickets for incidents already resolved
- Human-led triage by security professionals
This shifts your IT team from reactive to strategic — and lightens their workload significantly.
3. Proactive Insights with XED
With Extra (XEDR), you get a cross-platform view that connects activity across endpoints, users, and cloud apps. This gives IT and MSPs context they’d otherwise have to dig for.
The result?
- One root-cause ticket, instead of 10 disconnected ones
- Faster resolution
- Less back-and-forth across teams
Save Time. Strengthen Protection.
If you’re still drowning in low-priority alerts and manual investigations, it’s time to rethink your stack.
Our Bitdefender packages start at:
- £4.99 – Secure (EDR)
- £14.99 – Secure Plus (MDR)
- £18.99 – Extra (XEDR)
📩 Or email us at [email protected] to get started.
Final Word
Reducing ticket volume doesn’t just ease pressure on IT — it improves security outcomes. Bitdefender’s intelligent, managed security gives you both.
