Why UK Businesses Are Quietly Ditching Landlines

No Press Releases, Just Disconnections

You won’t see headlines screaming “UK Businesses Drop Landlines!”, but that’s exactly what’s happening behind the scenes. Thousands of SMEs are quietly phasing out traditional phone systems as more flexible, cloud-based options take over.

It’s not just a tech trend. It’s a practical response to rising costs, hybrid work, and the 2027 PSTN switch-off deadline.

The Stats Don’t Lie

According to Ofcom and market surveys:

  • Fewer than 20% of businesses use traditional landlines as their primary voice solution
  • VoIP adoption has increased year-on-year, especially among firms under 50 employees
  • The 2027 PSTN shutdown is accelerating digital migrations in sectors like education, construction, and health care

Many companies don’t even realise they’re using landlines until their provider notifies them that change is coming.

Why They’re Ditching Them

  1. Flexibility: Landlines don’t fit hybrid work. VoIP lets teams take calls from anywhere.
  2. Cost: Monthly savings from VoIP can exceed 40% compared to legacy systems.
  3. Scalability: Adding new users with landlines is a nightmare. VoIP systems scale instantly.
  4. Redundancy: Internet-based services are now more reliable, with built-in backups and smart failover.

Still offering traditional telecoms?

It’s time to make the shift, and help your clients do the same.

📩 Speak with us at [email protected]

What’s Replacing the Landline?

Businesses are switching to:

These alternatives don’t just replace landlines; they offer better functionality, improved customer experience, and future-proof tech.

A Prime Opportunity for Resellers

This “quiet revolution” is your opportunity to take a proactive approach. The businesses you speak to today may not even know they need to replace their landlines until you show them why they should.

As a YCG reseller, you can offer:

  • Plug-and-play VoIP
  • Hosted phone systems with mobile apps
  • Multi-site solutions for hybrid teams
  • White-label billing, branding, and support

Want to help clients upgrade from outdated to outstanding?

Join our Reseller Programme today or email us at

📩 [email protected]

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