For many businesses, data sits in one system and communication sits in another. The result is inefficiency, missed opportunities, and wasted time. Your Comms Group is helping UK SMEs change that by connecting HubSpot CRM directly with telecom infrastructure, turning two powerful tools into one complete view of your business.
When HubSpot and telecom systems work together, your team gains instant access to call histories, lead details, and customer interactions all in one place. Whether a sales call comes through your VoIP line or a client sends an email, every touchpoint is tracked and stored in your CRM automatically. No duplication, no manual updates, and no lost information.
Why Integration Matters
When your communication tools and CRM are disconnected, data quickly becomes fragmented. Integrating them means your team always works with the latest customer insights. Calls can trigger CRM updates, follow-up reminders can be automated, and every interaction feeds back into one system. It’s the foundation of a smarter, more connected business.
With YCG’s VoIP Solutions and Mobile Solutions, we make integration seamless. Every inbound or outbound call becomes part of your CRM record, helping your sales and service teams act faster and with more context.
From Data to Strategy
The true value of integration isn’t just efficiency, it’s insight. By combining communication data with CRM analytics, businesses can identify trends, track conversion performance, and improve customer service in real time.
That’s where Stalham Agency comes in. We help SMEs turn that data into action through smart automation and customer engagement strategies built in HubSpot. From nurturing sequences to personalised campaigns, we help your business stay connected and relevant across every channel.
If your goal is to align your technology, communication, and sales strategy, YCG can make it happen. Start by contacting us through our Contact Us page to discuss how we can connect your CRM and telecom systems into one efficient, data-driven engine.
