When Every Second Counts
In the care sector, communication isn’t just about convenience; it’s about safety, coordination, and trust. This care provider managed hundreds of field staff across multiple regions, but their outdated phone and reporting systems made real-time coordination almost impossible.
Support staff relied on mobile calls and paper records, which slowed down incident responses and increased admin time. Missed updates meant missed opportunities to deliver timely care. The leadership team knew it was time for a digital overhaul, one that wouldn’t disrupt frontline operations.
Partnering with YCG for a Complete Digital Refresh
YCG began with a full review of the provider’s communication network. The team identified multiple inefficiencies, from untracked mobile usage to unreliable broadband and unsecured data sharing.
The solution combined three core upgrades:
- VoIP Solutions for clearer, trackable communication between care coordinators and staff.
- Broadband Solutions for head offices and branch sites to ensure fast, stable data access.
- Mobile Device Management to protect sensitive client data and control how company devices are used.
This created a single, unified system that improved visibility, security, and accountability across all departments.
Empowering Field Staff with Smarter Tools
Care workers often operate independently, visiting multiple clients each day. With YCG’s setup, each staff member received an MDM-enabled smartphone preloaded with care management apps, secure messaging, and cloud call functions.
This meant they could log updates, access records, and communicate instantly with coordinators. Real-time location visibility also helped supervisors dispatch support efficiently and verify visits, improving both safety and compliance.
YCG’s IoT Solutions added another layer of innovation. Devices such as smart sensors and trackers helped monitor patient needs remotely, reducing emergency visits while maintaining quality of care.
Simplifying Compliance and Data Protection
Handling personal and medical data comes with serious responsibility. YCG integrated Advanced Threat Security to ensure full compliance with GDPR and care-sector data standards.
Encryption and automatic backups protected every message, call, and record from unauthorised access. Staff training sessions, delivered as part of the onboarding process, helped the team understand how to use new tools safely and efficiently.
Tangible Results in Weeks
Within just a few weeks of rollout, the care provider saw measurable improvements:
- Response times improved by 35%
- Admin workload reduced by 25%
- Communication between office and field teams became instant and traceable
The new system didn’t just make work easier: it made care delivery faster, safer, and more personal.
A More Connected Future for Care
Digital transformation can feel daunting, especially for care organisations balancing budgets and frontline pressure. But as this provider discovered, the right technology doesn’t complicate operations, it simplifies them.
By partnering with YCG, they built a resilient, compliant, and connected network that empowers staff to focus on what really matters: delivering exceptional care.
📩 Contact [email protected] to learn how YCG supports care providers with VoIP, IoT, and Mobile Device Management solutions tailored to the care industry.
