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Keep up with insights and study cases from the world of connectivity.
From High Street to High-Speed: Lessons from Lloyds Bank
Lloyds Bank has built a reputation on trust, innovation, and putting customers first. The telecom industry, often criticised for poor service, has much to learn from this approach. Could telecoms adopt banking-style customer care to win over consumers?
Lessons from John Lewis’s Customer Service Excellence
John Lewis is renowned for its outstanding customer service, consistently ranking high among UK brands. This article examines the key elements of their approach and how telecom companies can implement these strategies to improve their own customer experiences.
Future-Proof Your Business: How IoT Drives Automation
Why Reliable Comms Are Vital for Dom Care Teams
In domiciliary care, every second counts. Delays in communication can mean the difference between immediate intervention and critical risk. We investigate the growing need for secure, fast, and reliable telecom solutions for Dom Care teams.
Why Schools Need Secure Broadband Now More Than Ever
From online learning to safeguarding, schools need reliable, high-speed broadband to function effectively. We investigate the challenges schools face with connectivity and explore how secure broadband solutions are shaping the future of education.
How MSPs Can Scale Faster with the Right Partner Program
Scaling an MSP business isn’t just about technical expertise—it’s about having the right partnerships. We investigate how a well-structured MSP Partner Programme can accelerate business growth, increase recurring revenue, and streamline operations.
How IoT is Revolutionising Business Connectivity
From construction sites to manufacturing plants, businesses are adopting IoT to enhance efficiency, security and real-time decision-making. We investigate how IoT solutions are reshaping industries and what businesses must do to stay ahead.
Why Reliable Communication is Critical for Care Teams
In domiciliary and emergency care, reliable communication is not optional—it’s essential. When care teams lose connectivity, lives can be put at risk. We investigate the growing need for secure, seamless communication in healthcare and how telecom solutions are stepping up.
What Spotify Teaches Telecoms About Customer Loyalty
Spotify’s personalised approach keeps users engaged and loyal. Discover how telecom companies can adopt similar strategies to build lasting customer relationships.
How IKEA Inspire Seamless Customer Connections
IKEA’s approach to communication emphasises simplicity and connection. Discover how these strategies can inspire telecom businesses to create better customer experiences.