Acting as an alternative to the landline or mobile telephone, PBX phone systems are designed specifically for businesses and provide a whole variety of suitable features that allow your company to function smoothly and efficiently. As with any software, of course, it is important to select the right features and deals for you and your business. Below is a compiled list of some of the top-rated PBX and IP PBX phone systems to help you make an informed decision.
Dialpad
Dialpad specialise in scalability, acting as a great provider for businesses that are growing and expanding. Providing a good level of customer service is central to a lot of their features, offering quick onboarding, live agent coaching, and unlimited texting. They also offer a strong cloud-based call center and a well-reviewed voice AI. Dialpad are an affordable PBXphone system, especially considering the number of features offered by the provider, charging £12 per user per month with their standard package and the slightly more expensive £20 per user per month for their popular pro package.
Grasshopper
Grasshopper’s PBX is designed with the aim of supporting small to medium-sized businesses. An affordable option, the product’s cloud phone module allows businesses to handle messages without incurring significant hardware costs. In addition, the software allows you to control incoming calls and customise greetings for clients who call in. Their software lets you run your business through apps, by offering features such as call forwarding and official messaging. On top of this, you can try before you buy, as Grasshopper offer a free trial of their product.
Join.Me
Another great solution for small to medium-sized businesses, Join.Me specialise in helping businesses with team participation. They offer useful integrations with partners such as Outlook, Trello, DocSend and G Suite. They also offer a range of video call options, such as audio-only and the use of unique links and video bubbles. Supporting the collaborative efforts of you and the rest of your business team, Join.Me allows you to create smooth and accessible webinars and presentations, all of which is available on a monthly subscription.
3CX
3CX is one of the more versatile PBX solutions, offering plans to support businesses in all shapes and sizes. Low in cost, 3CX offers a standard free version as well as paid pro and enterprise options. Low-maintenance and easy to install, 3CX is for companies who want the benefits of PBX without effort and a high price. Features include video conferences with tools that enable simple presentations, the option for screen-sharing and an on-screen whiteboard, interactive meetings and a calendar to schedule and manage conferences and meetings.
GoToConnect
Formerly known as ‘Jive’, GoToConnect includes all of the essential features and are highly scalable, being well-suited to both small businesses and enterprise. They offer a mobile app for ultimate portability, as well as a whole host of video conference options that allow the user ultimate flexibility. There is also the Contact Center feature, a reporting and analytics solution that, among other things, allows you to track agent productivity, generate real-time business reports, and track call summary.
If you’re interested in helping your business stay at its best, a PBX phone system may be the way forward for you. For more information, contact us at [company email] or visit [company URL].