Cloud-based call center phone systems have helped to transform call centers from what used to be an enterprise-only privilege into something that can also be utilised by small and medium-sized businesses. With no need to pay for expensive hardware, let alone the construction of the site itself, a call center that operates via the cloud saves both time and money. Even better, there is no need to buy new phones and devices as the software runs easily through the business phone system that your company is already using. Of course, in a market saturated with a multitude of software companies fighting for your attention, it can be hard to know which plan is right for you. Read on for a list of some of the best cloud-based phone systems for your call center, and the various features that they have on offer.
Freshworks
A flexible and easy to navigate cloud-based phone system, Freshworks offers a variety of plans. Starting at a zero-cost basic plan and ending with a £55pm enterprise scheme as well as offering everything in between, Freshworks will likely offer something that fits the size and design of your business. Providing a whole host of features, such as call recording, conference calling and routing, Freshworks’ software is also internet-based, which lowers the cost even further. However, it is worth noting that local numbers still have to be purchased via Freshworks’ own management inventory, which could raise your overall spending.
Five9
Although their pricing may be slightly more costly than some other platforms, Five9 is an excellent all-in-one solution for call centers. One of their biggest selling points is an automated and intelligent AI that diverts calls and team members in the right direction in order to keep everything running smoothly, saving you time and energy. Five9 also allows you to manage everything from one dashboard, keeping things organised and under control, as well as integrating with some of the top CRM software platforms, including Salesforce and Oracle.
RingCentral Contact Center
RingCentral proves that having a cloud-based phone system does not have to be complex. Designed with the purpose of being for the cloud, the platform includes CRM software integrations and agent management software. They also offer features such as call screening, customer satisfaction surveys, and automatic feedback to help you analyse and improve your service. RingCentral’s Connect platform also has a backend with a sophisticated yet simple set of modifications, making it a top Communications Platform as a Service provider.
Zendesk
If you want a software system that allows you to offer the best customer service possible, Zendesk might just be the way forward. Originally a CRM platform, Zendesk expanded into a call center platform with customer relations management right in the middle. Efficiency is key, with Zendesk offering an all-in-one system that allows customer service teams to provide telephone support without having to switch channels. They offer a seemingly endless variety of features, such as over 1000 apps and integrations, reporting and analytics, and hefty data and file storage.
Cloud-based phone systems for call centers offer a reliable and cheaper solution for businesses big and small. For more information, contact [company email] or visit [company phone number].